technical assistance


Medicall organises and dispatches professional help around the clock in the event of a breakdown and/or accident of any kind. The technical assistance staff have access to a national and international network of roadside assistance crews and organise the required assistance swiftly by means of automated processes. Furthermore, the technical assistance staff advise and assist individuals experiencing non-medical related incidents, in accordance with our client’s specifications.

What sets us apart:

  • Automated processes: The processes within Medicall are automated to a very high degree, allowing for high-speed, high-quality processing from case intake to billing, allowing a volume of 30,000 cases a year.
  • Comprehensive network of service providers: A close-knit network of service providers at a national and international level ensures speedy assistance 
  • Cost Management: thanks to a variety of global contracts with professional network partners, costs remain under control
  • Linguistic competence: Medicall provides its services around the clock in four languages (German, French, Italian, English)
  • Flexible, tailored needs: Medicall can offer tailor-made solutions that meet the individual client requirements.